How Hoteliums.com handles website, hotel, staff, booking, and guest data.

Last updated: 4 August 2026

1. Who We Are

Hoteliums.com is a smart hotel management SaaS solution developed and operated under NeoBizWorld Sdn. Bhd., Malaysia. You can contact us at info@hoteliums.com.

2. Information We Collect

We may collect business contact details, demo request details, hotel profile information, user account information, support messages, technical logs, device information, and usage data from our website and software.

When a hotel uses Hoteliums.com as a PMS, channel manager, booking engine, or guest service platform, the hotel may enter or connect guest names, reservation details, check-in and check-out dates, room preferences, contact details, stay history, service requests, payment status references, invoices, staff tasks, housekeeping records, and operational notes.

3. How We Use Information

We use information to provide demos, respond to enquiries, operate hotel management features, manage reservations and room status, support housekeeping and staff workflows, enable guest services, improve platform performance, maintain security, troubleshoot issues, and communicate important service updates.

4. PMS, Channel Manager, and Booking Engine Data

Hoteliums.com may process reservation and availability data that hotels choose to connect with online travel agencies, booking channels, payment providers, accounting tools, messaging services, or other hotel systems. Integration data is used to deliver the connected function requested by the hotel, such as updating availability, synchronizing booking details, supporting direct bookings, or helping teams manage guest stays.

For PMS workflows, this may include guest profiles, room assignments, folios, invoices, check-in and check-out activity, housekeeping status, maintenance notes, staff task records, audit logs, and operational reports. For channel manager workflows, this may include rate plans, room inventory, restrictions, booking status, cancellation data, no-show status, and synchronization logs exchanged with connected booking channels. For booking engine workflows, this may include direct booking details, guest contact information, package selections, promo codes, payment status references, booking confirmations, and guest messages.

Connected channels and third-party systems may have their own privacy notices and terms. Hotels are responsible for reviewing those third-party terms and for deciding which systems they connect to Hoteliums.com.

5. Legal Basis and Hotel Responsibility

Hotels are normally responsible for the guest and staff information they enter into the platform. Hoteliums.com processes that information to provide the contracted software and support services. Hotels should ensure they have the right notices, permissions, and lawful basis required for collecting guest, staff, and booking information in their own operations.

Where Hoteliums.com processes guest, staff, booking, room, and operational data on behalf of a hotel customer, the hotel normally acts as the data controller or business owner, and Hoteliums.com acts as a service provider or data processor for that hotel's instructions.

6. Sharing Information

We do not sell personal information. We may share limited information with trusted service providers that help us host, secure, support, communicate, analyze, or operate the platform. We may also share information when required by law, to protect our rights, or to complete an integration requested by the hotel.

Service providers are expected to use information only for the services they provide to Hoteliums.com or to the hotel customer. Examples may include cloud hosting, email delivery, analytics, error monitoring, communication tools, integration partners, payment-related service providers, and professional advisers.

7. Cookies and Analytics

Our website and software may use cookies or similar technologies to keep sessions secure, remember preferences, understand page performance, and improve user experience. You can control cookies through your browser settings, although some software functions may require essential cookies.

8. Security

We use reasonable technical and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. No internet-based service can guarantee absolute security, but we work to keep hotel operational data protected and access controlled.

Customers should keep administrator accounts, staff roles, passwords, and connected third-party accounts secure. Hotels are responsible for ensuring that staff access reflects current operational roles and is removed when no longer required.

9. Data Retention

We keep information for as long as needed to provide the website, software, support, security, compliance, and business record purposes described in this policy. Customer account and hotel operational data may be retained according to the hotel subscription, support requirements, and applicable legal obligations.

Reservation, PMS, channel manager, booking engine, invoice, and audit records may also be retained where needed for hotel operations, dispute handling, fraud prevention, accounting, tax, legal, and system backup purposes. Deletion or export requests for hotel-controlled guest records should normally be made through the hotel account owner or authorized administrator.

10. International Processing

Hoteliums.com supports hotels in Malaysia, Saudi Arabia, and international markets. Information may be processed in countries where our service providers or infrastructure operate, using safeguards appropriate for the type of data and service.

11. Your Choices and Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, or portability of your personal information. Guests should usually contact the hotel directly for reservation or stay-related privacy requests, because the hotel controls that guest relationship. You may also contact Hoteliums.com at info@hoteliums.com.

12. Demo Forms and Communications

When you submit a demo request, contact form, WhatsApp message, or email enquiry, we use the information you provide to respond, prepare relevant product information, arrange follow-up, and maintain a record of the conversation. You can ask us to stop non-essential marketing follow-up at any time.

13. Payment and Commercial Records

Hoteliums.com may keep subscription, invoice, package, billing contact, payment status, and commercial records needed to manage customer accounts, comply with accounting obligations, resolve billing questions, and support contracted services. We do not ask website visitors to submit sensitive payment card details through the public contact form.

14. Children's Privacy

Hoteliums.com is designed for hotels and business users, not for children. Hotels should avoid entering unnecessary information about minors and should handle any guest information according to their own guest privacy notices and applicable law.

15. Updates to This Policy

We may update this Privacy Policy when our services, integrations, legal requirements, or operating practices change. The latest version will be posted on this page with the updated date.

16. Contact

For privacy questions, product enquiries, demo requests, support, or account-related requests, contact Hoteliums.com at info@hoteliums.com. For guest reservation or stay records, guests should normally contact the hotel directly first.